We stand behind the quality of everything we sell. Your satisfaction is of the utmost importance to us, so we make every effort to select and sell products constructed of top-quality materials and built by highly skilled people to exacting standards. We offer a standard one-year warranty that covers defects in materials and workmanship on all items starting on the date they ship, regardless of vendor warranties.
In-stock items normally ship within 24–48 hours after an order has been placed. If you order by credit card, your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on back order. Once an item has shipped, cancellation is not possible. Custom and special-order items cannot be cancelled.
RETURNS AND EXCHANGES
Please inspect your purchase immediately upon delivery. If there is a problem with your order, please contact your Contract Sales Representative or our Contract Customer Service team at1.800.591.6965within three (3) days of receipt. You may also contact us via e-mail at firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
If you wish to return an item, your refund will be reduced by a restocking charge equal to 25% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original source of payment. Check and cash payments will be returned via a refund check or Design Within Reach Merchandise Credit.
Please be aware that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Standard Shipping, Room of Choice and White Glove delivery service charges are not refundable. We do not accept any returns or exchanges on custom and special-order furniture or food items.
Returns are accepted only at our Ohio warehouse; they are not accepted at DWR Studios, the DWR Outlet or our company headquarters. To make a return, complete the return form included with each shipment, prepay and insure your package(s) and ship to the address below.
If there is a specific time period when you may not be able to accept delivery, please discuss this with your Contract Sales Representative or our Contract Customer Service team at 1.800.591.6965 before placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your order, we might be able to store large items for a brief time. Items stored for more than 30 days will be subject to a 10% storage fee. Online orders are not eligible for delayed delivery service.
RISK OF LOSS
All items purchased from Design Within Reach are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If your order is placed with a purchase order, the shipping term of FOB DWR shipping dock will supersede any shipping terms in your purchase order.